UPDATE 6:25 P.M. — In an email shortly after 6. p.m. Saturday, Charter Spectrum confirms that service has been restored.


ITHACA, N.Y. —Local Charter Spectrum customers are in good company Saturday, as local outages in internet service appear to be part of a larger problem being experienced throughout the northeast.

Around 1 p.m. on Saturday, Spectrum’s branded social media accounts put out a statement acknowledging the outage to customers in upstate New York, Main and New Hampshire — saying “We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing.”

In a second statement via social media shortly after 3 p.m., Spectrum said the issue was due to damaged cables.

Services within our northeast region are currently impacted by fiber optic damage. Crews are working to make repairs to restore service as soon as possible. We apologize for the inconvenience and appreciate your patience,” the company said in a tweet.

The outage has reportedly affected businesses ability to accept card payments, which are reliant on broadband internet access for processing.

There are currently no estimates for when service may be restored.

Charter Spectrum, one of New York State’s largest internet service providers, has long been a target of Gov. Andrew Cuomo, after failing to live up to expectations laid out by a 2016 franchise agreement approved by the state’s Public Service Commission.

This is a developing story.